Answers to Your Important Questions
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Simply place the mat on any flat surface — on the floor, in your dog's crate, on the sofa or in the car. The self-cooling gel activates automatically when your dog lies down. No water, electricity or refrigeration needed. After 15–20 minutes of not being used, the mat reactivates itself automatically.
Unlike cheap gel mats that break after a few uses, PawCool products are made from eco-friendly, non-toxic materials that are safe for daily use. Our cooling vest uses evaporative cooling technology, our mat uses self-activating gel — and none of our products require electricity or a freezer. Built for real dogs, tested for real summers.
The PawCool Cooling Mat stays cool for up to 3–4 hours of continuous use. The Cooling Vest stays effective for 1–2 hours depending on outside temperature and your dog's activity level. Both reactivate automatically — the mat after resting, the vest after re-wetting with cold water.
For the Cooling Mat: S suits small breeds like Chihuahuas, M for medium breeds like Beagles, L for large breeds like Labradors, and XL for giant breeds like German Shepherds. For the Cooling Vest: measure your dog's chest girth and back length — our size guide on each product page will help you find the perfect fit.
Absolutely. We offer a full 30-day money-back guarantee on all PawCool products.
We ship to all EU countries. Standard delivery takes 5–10 business days. Orders over €50 qualify for free shipping. Once your order is dispatched you will receive a tracking number via email so you can follow your package every step of the way.
Yes — all PawCool products are made from non-toxic, pet-safe materials and are suitable for dogs of all breeds, ages and sizes. The gel inside the cooling mat is completely safe even if your dog chews the mat. However, we recommend supervising your dog during first use.